Refund policy
Returns & Refunds
At The Silk Veil, we take care to ensure your order arrives in excellent condition and matches what you ordered.
Change of mind
We do not accept returns, exchanges or refunds for change of mind, including where you have selected the wrong item, no longer want the item, or simply decide the product is not suitable for you.
This does not affect any rights you may have under the Australian Consumer Law.
Faulty, damaged or incorrect items
If your order arrives damaged, faulty, or you receive an incorrect item, please contact us as soon as reasonably possible after discovering the issue.
Please include your order number, a description of the issue and, where appropriate, clear photographs showing the problem so that we can assess your claim.
Where a product does not meet the consumer guarantees under the Australian Consumer Law, you may be entitled to a repair, replacement, refund or other remedy depending on the circumstances and whether the problem is major or minor.
For a major problem, Australian Consumer Law generally gives the consumer the choice of a refund or replacement.
Return shipping
Please contact us before returning an item so we can provide return instructions.
Where an item is confirmed to have a problem covered by the Australian Consumer Law, we will reimburse reasonable return postage costs where required by law. Please retain your postage receipt.
Nothing in this policy excludes, restricts or modifies any rights or remedies that cannot lawfully be excluded under the Australian Consumer Law.